Toll Free: +1 (800) 245-7660

sales@peektraffic.com

Customer Support for Traffic and Data Products

These directions are for anyone who needs support for Peek, U.S. Traffic, or legacy branded products.

• Older equipment that is no longer being supported are covered in this Service Note (PDF)

Product Support (Technical Assistance)

Technical assistance is available from our Technical Support Department for Intersection Controllers and related devices during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday through Friday, excluding major US holidays. Please use the contact information provided below. Also provide relevant system or model information of the equipement you are calling about.

Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com

After hours (emergency only), call: 941-809-4694

Fax & email can be sent at any time and will be responded to as soon as possible.

Product Support (AVCC Products)

Martin Gornick, AVCC Product Support Supervisor: 941-845-1284
martin.gornick@peektraffic.com

Repair Returns

Equipment requiring repair may be returned to Peek Traffic after first receiving a Return Material Authorization (RMA) number from the call center. An RMA can be obtained by calling the Technical Support Department during normal business hours as described above. A fax or email can be sent at any time and will be responded to as soon as possible.

An RMA sheet will be faxed or emailed to you for inclusion with the returned item. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.

Return Material Authorization
To return equipment to Peek Traffic for repair or credit, Peek Traffic requires that you have a Return Material Authorization number. This number is issued by Peek Traffic Technical Support Representatives. You can have an RMA issued by phone, fax or email. You will need the following information when requesting an RMA:

Model Number: e.g. 'M3000E'
Serial Number: e.g. '1234-001'
(This Information is located on the unit identification label)

And finally, a detailed description of the problem

Repair Status

To check the status of an item that has already returned for repair under an issued RMA, call one of the numbers below:

Toll Free: 800-245-7660 (ask for one of the following extensions: 1212, 1276)
Main Switchboard: 941-845-1200 (ask for one of the following extensions: 1212, 1276)
Direct dial, call the following number:

Justin Carver: 941-845-1212

email: justin.carver@peektraffic.com

Credit Returns

Equipment being returned for credit must be pre-approved by Peek Traffic sales department prior to return. Once Sales have authorized a return for credit, a RMA sheet will be sent for inclusion with the equipment. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.

Return Address
All returns must be sent to the following address:

Contact Information

Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com

Fax & email can be sent at any time and will be responded to as soon as possible.

Product Support Manager - AVCC
(ADRs, AxleLight, Access Detectors, Data software)
Mike Alexy 941-845-1266
mike.alexy@peektraffic.com

Product Support Manager - Systems
(Controllers, Cabinets, System software, Intersection detectors, etc.)
Mike Kelly 941-845-1289
mike.kelly@peektraffic.com