These directions are for anyone who needs support for Peek, U.S. Traffic, or legacy branded intersection control products, including:
- ATC and ASTC controllers
- 3000E controllers and M3000 masters
- LMD 40 and LMD 9200 controllers
- Multisonics controllers and masters
- Traconex controllers and masters
- Transyt ('EL') controllers and masters
- U.S. Traffic 2070 and 170 controllers
- IQ Central and CLMATS central system software
- Intersection detectors, including video detectors such as UniTrak and VideoTrak
- Conflict monitors
- Cabinets and cabinet accessories (load switches, power supplies, etc.)
- Older equipment that is no longer being supported are covered in this Service Note (PDF)
Product Support (Technical Assistance)
Technical assistance is available from our Technical Support Department for Intersection Controllers and related devices during the hours of 8:00 AM to 5:00 PM Eastern Time (ET), Monday through Friday, excluding major US holidays. Please use the contact information provided below, and tell the operator that you are calling about an intersection control device. Also provide relevant system or model information you are calling about.
Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com
After hours (emergency only), call: 941-809-4694
Fax & email can be sent at any time and will be responded to as soon as possible.
Repair Returns
Equipment requiring repair may be returned to Peek Traffic after first receiving a Return Material Authorization (RMA) number from the call center. An RMA can be obtained by calling the Technical Support Department during normal business hours as described above. A fax or email can be sent at any time and will be responded to as soon as possible.
An RMA sheet will be faxed or emailed to you for inclusion with the returned item. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.
Return Material Authorization
To return equipment to Peek Traffic for repair or credit, Peek Traffic requires that you have a Return Material Authorization number. This number is issued by Peek Traffic Technical Support Representatives. You can have an RMA issued by phone, fax or email. You will need the following information when requesting an RMA:
Model Number: e.g. 'M3000E'
Serial Number: e.g. '1234-001'
Date of Manufacture: '3May2002', 'May 3, 2002', '5/3/2002', etc.
(This Information is located on the unit identification label)
And finally, a detailed description of the problem
Repair Status
To check the status of an item that has already returned for repair under an issued RMA, call one of the numbers below:
Toll Free: 800-245-7660 (ask for any one of the following extensions: 1288, 1289, or 1229)
Main Switchboard: 941-845-1200 (ask for any one of the following extensions: 1288, 1289, or 1229)
Direct dial, call any one of the following numbers:
941-845-1288
941-845-1289
941-845-1229
Credit Returns
Equipment being returned for credit must be pre-approved by Peek Traffic sales department prior to return. Once Sales have authorized a return for credit, a RMA sheet will be sent for inclusion with the equipment. Please attach one of the tags to the returned unit. Also attach one of the tags to the outside of the shipping container.
Return Address
All returns must be sent to the following address:
Peek Traffic Corporation
Attention: Repair Department
2906 Corporate Way
Palmetto, Florida USA 34221
Contact Information
Technical Support Toll Free Phone: 800-245-7660
Monday – Friday, 8:00 AM to 5:00 PM ET
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com
Fax & email can be sent at any time and will be responded to as soon as possible.
Product Support and Repair Manager
Systems (Controllers, cabinets, system software, intersection detectors, etc.)
Mike Kelly 941-845-1289
mike.kelly@peektraffic.com
