These directions are for anyone who needs support for Peek, U.S. Traffic, or legacy branded traffic signals, indluding:
Product Support (Technical Assistance)
For guidance on using or troubleshooting your Peek Traffic signal products, please feel free to contact us using any of the following contact methods:
(Support lines are open 8am to 5pm, EST)
Phone: 800-245-7660
Main Office Phone: 941-845-1200
Technical Support Fax: 941-845-1504
Technical Support Email: Tech.Support@peektraffic.com
Requesting an RMA
If you would like to request an RMA to return the product to Peek Traffic for repair or replacement, please contact us to request an RMA number. You should plan to provide the following pieces of information:
The number of units
The product model number
The serial number(s)
And finally, details about the suspected fault
Once you’ve contacted the Peek Signal group and provided the details, they will give you an RMA number that should be included on all correspondence relating to the repair, most importantly, the box used to ship the faulty unit back to the factory.
Returned equipment should be sent to:
Peek Traffic Corporation
Attention: Repair Department
2906 Corporate Way
Palmetto, Florida USA 34221
Product Support and Repair Manager
Systems (Controllers, cabinets, system software, intersection detectors, etc.)
Mike Kelly 941-845-1289
mike.kelly@peektraffic.com
